Frequently Asked Questions
Everything you need to know about shopping with The Closet Inc.
What is your standard shipping policy?
We offer standard shipping on all domestic orders, typically arriving within 3-7 business days. Detailed tracking information will be emailed to you as soon as your package leaves our warehouse.
How do I initiate a return or exchange?
You can return any unworn items with original tags within 30 days of delivery. Simply visit our online Return Portal to generate a prepaid shipping label and follow the instructions provided.
Are the sneakers and apparel sold on your site authentic?
Yes, authenticity is our priority. Every item sold at The Closet Inc. is 100% authentic and sourced directly from official brand manufacturers and authorized distributors.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Currently, we ship to select international destinations. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How can I track my order status?
Once your order is processed, you will receive a confirmation email containing a unique tracking number. You can use this number on our 'Track Order' page to see real-time updates on your delivery.